FUCK OFF, FOOD TOWN! BET I sent them foos a damn letter to their corporate office. 

To whom it may concern,

I would just like to share my experience and disbelief with what was supposed to be a special day for my family and most especially... my five year old nephew. I don't think I can ever recall a bad experience with your store, products or employees but I am now, so sorry to inform you that I have had the ultimate slap in the face by your store. I am unsure if the bakery in this particular location is an independent vendor or if you actually employ the woman who runs it but she is now the sad face on my handsome nephew. What was supposed to be an awesome celebration of a big number 5 birthday for my Nicolas, turned into a stomach ache for all of us. Not physically.... but mentally. I live close to this location and my mother, brothers, sisters, friends have always raved about how wonderful the sweet bread is in this bakery. So, it wasn't a question on where we would buy an averaged size cake for my nephew's fifth birthday party. Once the cake was being cut, of course, we didn't stop to taste it before we handed it out. We cut it all up into several pieces and handed it out to all of the children who attended the celebration, just to find all of them making faces and spitting it out. Once we tasted it, we found it tasted like spoiled milk. My sister in law called the bakery and the woman, who is ALWAYS rude to her for only speaking English, answered and said she couldn't deal with her because she didn't understand. Fine. She got my mother on the phone and she advised her of the issue. She said she'd gladly refund her the money for the cake as long as she came back into the store. My mother advised her that the party was still in process and it may not be until the next day. The woman agreed. The next day, my sister in law takes the cake back and she only got $8 back because as far as the baker was concerned, some of the cake was missing. Are you serious? The cake was cut and passed out to many children who spit it up and threw it away. Who was going to put the pieces back together to form the cake back into one piece? It is in no way about the money. I can easily spend money at any grocery store in the city because, believe me, I work at one of the most powerful companies in the state. I am just so disappointed with the way the issue was handled because even the store managers would not intervene. We are a whole family who have always been loyal customers to Food Town for the convenience of the location, the prices and the courtesy but, this weekend, all of that was compromised. I am so sorry to inform you that if your customers are treated as just random passerbys who can easily be dismissed and treated like trash and that we will no longer be doing business at your stores. It IS a shame because we have always chosen your stores over the competitors but my family's loyalty was compromised that day when my angel's special day was ruined. Thank you for your previous service and we hope you take this letter into consideration to avoid further customer loss. It's a shame.